Call cheat sheet
Before you call Seaside Regional Hospital
1
Say this first
“Hi, I'm calling about the bills for Daniela Castillo and Adrian James Castillo from 11/25/2024 - 02/13/2025. I want to make sure every discount and all financial assistance I qualify for are applied.”
2
Have these numbers ready
Hospital account number (Daniela Castillo)30955
Hospital account number (Daniela Castillo)409798605
Hospital account number (Daniela Castillo)5057388214
Hospital account number (Adrian James Castillo)5057388228
Insurance claim number (Harborlight Health Next)731393143800
Insurance claim number (Harborlight Health Next)731398027400
Insurance claim number (Harborlight Health Next)731404958900
Insurance claim number (Harborlight Health Next)731417497800
Insurance claim number (Harborlight Health Next)731405113900
Insurance claim number (Harborlight Health Next)731408711700
Insurance claim number (Harborlight Health Next)731431945700
Insurance claim number (Harborlight Health Next)731391014800
3
If they say
“The discount is only for uninsured patients.”
“Your Financial Assistance Policy says (page 3): “This means all uninsured patient responsibility amounts as well as insured patient balances after insurance payment. This includes deductibles, coinsurance, copayments, and non-covered charges.””Policy p.3
“Those are two different services.”
“Lines 1 and 2 on sheet S10 have the same code 01960, the same date and the same price. Please check whether it was given twice.”
“We can't send you an itemized bill right now.”
“Florida law says: “The initial statement or bill shall be provided within 7 days after the patient's discharge or release or after a request for such statement or bill, whichever is later.””Florida Statutes 395.301 Florida Statutes 395.301
“There is nothing to dispute.”
“I would like to file a billing dispute in writing. As I understand it, Florida Statutes 395.301 describe the hospital's grievance process: “The facility must provide an initial response to a patient grievance within 7 business days after the patient formally files a grievance disputing all or a portion of an itemized statement or bill.””Florida Statutes 395.301
4
Ask for
- The name of the person you speak with
- A reference number for the call
- What happens next, and by when, in writing
💡 Be polite, take notes, and confirm the next steps before you end the call.